What are the benefits?
- Saves time and money.
- Resolve the dispute earlier on your own terms.
- Avoid going to court, getting a judgment and the collections process.
What is ODR?
ODR is a voluntary confidential process through which people communicate online to resolve a conflict. You can request a qualified and experienced mediator called an ODR Facilitator.
How does it work?
Create an account to send an email invitation to the other party. You can ask for an ODR Facilitator to help. Once you reach an agreement, you can e-file your dismissal or signed settlement.
Is it free?
YES. Community Legal Aid SoCal provides ODR free of charge because of a grant from the Legal Services Corporation. Our neutral ODR Facilitators are qualified and experienced mediators from Waymakers.
How do I prepare?
Begin the process fully prepared to resolve the conflict. Examine your own thoughts and emotions about the dispute. Think about possible solutions to the problems including mutual concessions. Learn more about the law.
Am I eligible?
Your Small Claims case must be filed, and the Defendant served, but no judgment yet. There can only be only two parties and it cannot be an attorney-client fee dispute. You must be able to communicate regularly online in English.